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Refund & Return Policy

At SR INDIA TECHNOLOGY, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer returns and exchanges according to the following policy.

1. Return Eligibility

We accept returns for both defective and non-defective products.

Products may be returned if:

  • The product is defective or damaged.
  • The wrong product or model was delivered.
  • The customer wishes to return a product that is still eligible under this policy.

To request a return, customers must contact SR INDIA TECHNOLOGY within 10 calendar days of delivery.

Please provide:

  • Order number or invoice
  • Photos of the product
  • Photos of the packaging
  • Unboxing video (recommended for damaged or defective products)
  • Description of the reason for return

2. Return Window

Eligible products can be returned within 10 calendar days from the date of delivery.

Return requests received after 10 calendar days may not be accepted.

3. Product Condition for Return

Only new products are eligible for return.

The returned product must:

  • Be unused.
  • Be in its original condition.
  • Be returned in the original box and packaging.
  • Include all accessories.
  • Include manuals, warranty card and invoice.
  • Show no signs of use, damage or modification.
  • Be properly packed to prevent damage during return shipping.

Products that do not meet these conditions may not qualify for a refund or exchange.

4. Products Not Eligible for Return

Returns will not be accepted if:

  • The product has been used.
  • The product has been damaged by the customer.
  • Water or liquid damage is present.
  • Electrical damage has occurred due to incorrect voltage or improper installation.
  • The product has been repaired or modified by an unauthorized person.
  • Accessories, manuals or original packaging are missing.
  • The return request is made after 10 calendar days.

5. Exchange Policy

We accept exchanges within 10 calendar days of delivery.

Exchange products must meet the same eligibility conditions as returns.

6. Return Shipping

  • If the product is defective, damaged during delivery, or an incorrect product was shipped, SR INDIA TECHNOLOGY will bear the return shipping cost.
  • If the customer returns a non-defective product, the customer is responsible for the return shipping cost.

7. Inspection Process

After receiving the returned product:

  1. Our technical team will inspect the product.
  2. Verification usually takes 2–5 business days.
  3. Customers will be informed of the inspection result.

8. Refund Process

Once the return is approved:

  • Refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days after approval.
  • Bank processing time may vary.

9. Contact Us

Customers can request a return by contacting us through:

SR INDIA TECHNOLOGY

📞 Phone: +91 73833 13392

📧 Email: srindiaofficial@gmail.com

💬 WhatsApp: +91 73833 13392

🌐 Website: https://srindiaofficial.com

Please include:

  • Order Number
  • Customer Name
  • Contact Number
  • Product Name
  • Issue Description
  • Photos or Videos

13. Final Decision

SR INDIA TECHNOLOGY reserves the right to approve or reject any refund, replacement, or return request after technical inspection and verification.

Our decision will be based on the product condition, supporting evidence, and compliance with this policy.